Notice on submitting written complaints

In accordance with the provisions of Article 10 of the Consumer Protection Act and Article 10 of the Catering Act, we inform you about the procedure for submitting a written complaint regarding a provided service, purchased goods, or our business operations.

You can submit a complaint in the following ways:

• By e-mail: monperin@monperin.hr
• By mail: Mon Perin d.d., Trg La Musa 2, 52211 Bale, Croatia.

To enable us to process your complaint, please provide the following information:

• Guest's full name.
• Contact details (phone and/or e-mail).
• Address (e-mail or postal address) for receiving our response.
• Description of the reason for the complaint.
• Date of complaint submission.

We will respond to the complaint within the legal deadline of 15 days from the date of receipt, by sending a reply to the e-mail or postal address indicated in the complaint.